How to resolve proximity sensor issue in MI , Redmi and Poco Phone?

 Troubleshooting steps and settings

What should one do if the Proximity Sensor is not working?

Probing:

• Check if the screen guard or  the tempered glass is blocking the proximity sensor

• Check if proximity sensor is enabled on your phone

Settings>Apps> System app settings >Call settings>Incoming call settings>Proximity sensor>Enable/Disable. Enable it if it’s disabled.

• If it’s already enabled, do a hardware test.

Open dialler>>Type *#*#6484#*#*>>Hardware test >> Scroll down & tap on Proximity Sensor Test>> Perform the test bring your hand closer to top of screen and see if the value is changing Under Proximity Sensor .

• If the value changes, Test is pass. If the value doesnt change the test is fail.

• If the hardware test fails, ask the customer to visit a service center nearby along with the invoice.

 (Please ask the customer to backup data on an external storage device to avoid loss of data)