How to resolve finger print sensor issue if it is not working?

 

Troubleshooting steps to fix if fingerprint sensor is not working

Finger print scanner lets you to unlock your phone and allows you to add up to five-finger prints to quickly unlock your phone. It will help you to take selfies using Fingerprint (supported devices) and unlock your Locked Apps too.

When the fingerprint is not recognised multiple times, you have to enter passcode or pattern manually to unlock your phone.

How to add Fingerprint in Xiaomi Phones:

Step1: Tap on Settings gear on your Phone

Step2: Select Password & Security

Step3: Tap on Fingerprint Unlock and select Add fingerprint and place your finger on the sensor like below.

 

Fingerprint is not working:

• Please check if the fingerprint is added in your phone and you are using the right finger to unlock the phone/App.

• Please check if there’s any dust on the fingerprint sensor

If above steps does not help, then follow the steps mentioned here:

1. Dial *#*#6484#*#* to enter the hardware test mode.

2. Select Fingerprint Sensor test

3. See if the test is Pass or Fail

If the test is pass then follow the bellow steps:

• Remove the existing fingerprint details from Fingerprint Unlock and Re- add the fingerprint.

 

If the test fails then customer should visit service centre and get it repaired.

This article is for all MI, Redmi and Poco users and article is based on MIUI 12 Click Here for MIUI 11.