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Troubleshooting steps to fix the when only audio plays on the TV
NO VIDEO ONLY AUDIO ON MI TV
Probing: Ask the customer when does the issue occurs on the TV
-When connected to STB?
-When connected to USB/HDD?
-While playing online videos on the TV?
-When the TV is turned on
STB- Set Top Box
Step 1: -Check if the issue occurs only on a particular channel.
-If issue occurs on a particular channel, it’s a broadcasting issue.
-If issue occurs on all the channels, check the cable connections (HDMI/Coaxial). If the cables are not connected properly or damaged, you may not get the desired output.
-Try changing the cable which is connected. If the issue gets fixed, the cable connected earlier is faulty.
-Restart the TV
-If the above troubleshooting doesn’t help to get the issue fixed, your TV may require service.
Step 2: If the TV is connected to a Set Top Box through RCA cables, check the yellow cable connection.
Note: The RCA Cables normally is a combination of 3 different cables
RED Cable/Port – Used for Right Audio Channel
White Cable/Port – Used for Left Audio channel
Yellow Cable/Port – Used for Video Output
-If the cables are properly connected and the issue still persists, try using a different cable.
-Restart the TV
-If the above troubleshooting doesn’t help to get the issue fixed, your TV may require service.
USB/HDD
-If the video is being played from an USB/HDD, check with the video quality/format.
-If the video format is as per the standard, try re-connecting the USB/HDD after scanning the device.
-Try connecting a different USB/HDD and see if the issue persists
-If the issue doesn’t occur after the above mentioned steps: the device connected earlier may be faulty
-If the issue occurs: try playing a different video file and see if the issue is fixed
-Restart the TV
-If the above troubleshooting doesn’t help to get the issue fixed, your TV may require service.
Online Videos:
-Check the video resolution/quality which is selected.
-Change the video resolution/quality while the video is being played.
Note: Few videos may not display the picture when you select lower resolution (144P/240P.. etc)
-Update the application on which you are playing the video
-Restart the TV
-If the above troubleshooting doesn’t help to get the issue fixed, your TV may require service.
When the TV is turned on
-Check with the cable connections
-Restart the TV
-Try Hard Resetting the TV, if it helps
-If the above troubleshooting doesn’t help to get the issue fixed, your TV may require service.
Xiaomi Repair link: https://miservicemanager.mi.com/customer.html
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