Learn to unlock the device in case of screen lock
How to directly format or factory reset your phone?
If you forget your screen lock, fingerprint lock, pattern lock, or pin password then try the below steps to unlock your phone.....
Forgot/Remove Lock Screen Password
- How to remove the screen lock on Xiaomi devices? (Can be used when a customer forgets the lock screen password)
- Wipe the device from Mi Cloud:
Perform this step only if all the following conditions are true:
- The device should be logged into a Mi Account
- The customer remembers the Mi Account login credentials
- The device is connected to the internet.
Wiping the device via Cloud will factory reset the device and the pattern/pin/password will be removed. However, the device will be signed-in with the Mi Account. The customer has to enter the Mi Account Password during the setup process to unlock the device.
Please note that this will erase all the data on the device.
- Open i.mi.com
- Sign in with your MI account which is signed in the device
- Select Find device option
You will see your device linked with same MI account
- Click on X device
- You will find the below option:
- Click on Erase Data option.
Erase the device from Android device Manager:
Perform this step if Mi account is not signed in on the device and all the following conditions are true:
1. The device must have been signed into a Google account
2. The customer remembers the Google account login credentials
3. The Device is connected to the internet.
Erasing a device via Android Device Manager will factory reset the device and the pattern will be removed. However, the device will be locked with the Google Account. The customer has to enter the Google Account Password during the setup process.
Please note that this will erase all the data on the device.
- Open android.com/find and sign in to your Google Account.
2.If you have more than one device, click the locked device at the top of the screen.
3.Now click on the Erase Device option.
Step 3:
Option - 3 Recovery Mode Method
Use this method if customer is unable to perform the above mentioned steps (Mi Account or ADM)
1. If the device is ON, attempt force-shutdown by pressing & holding the power key for 5 seconds & then tap on Power Off
2. Now press and hold "Vol+" & "Power Key" and as soon as the Mi logo appears on the screen, let go of the power button. You will see either of the following options:
After the reboot, the following options will be available. On this screen, Touch Panel won't work hence use the Volume buttons to navigate Up & Down press Power button to confirm on an option:
Please note - Device will still ask for Google & Mi account password if these accounts were signed-in earlier. This process will also result in loss of phone data.
Guide the customer to flash the device using the Mi Flashing Tool:
Perform this step only if all the following conditions are true:
1. The device has been logged into a Mi Account
2. The customer remembers the Mi Account login credentials
Perform this step if the device bootloader is already unlocked and the customer is aware of the Fastboot flashing process. Flashing the device will remove the pattern. However, the device will be locked with the Mi Account. The customer has to enter the Mi Account Password during the setup process.
The customer has to request unlocking permission on this site: http://en.miui.com/unlock/with valid and elaborated reason to unlock the device.
Please note that this will erase all the data on the device
Guide the customer to Recovery mode: (Works on all devices)
The customer can use the recovery mode to wipe the user data to remove the pattern lock from the device. Erasing the user data via recovery mode will factory reset the device and the pattern will be removed. However, the device will be locked with the Mi Account. The Customer has to enter the Mi Account Password during the setup process.
Please note that this will erase all the data on the device.
If none of the above troubleshooting steps resolve the issue, ask the customer to visit a service centre. The SC will charge Rs.150 to flash the device. Flashing the device will remove the pattern. However, the device will be locked with Mi Account. Customer has to enter their Mi Account Password during the setup process.
Please note that this will also erase all the data on the device.
If none of the above troubleshooting steps resolve the issue, ask the customer to visit a service centre. The SC will charge Rs.150 plus service charges and taxes to flash the device. Flashing the device will remove the pattern. However, the device will be locked with Mi Account. Customer has to enter their Mi Account Password during the setup process.
Please note that this will also erase all the data on the device.
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