Troubleshooting steps and settings
What should one do if the Proximity Sensor is not working?
Probing:
Check if the screen guard or the tempered glass is blocking the proximity sensor
Check if proximity sensor is enabled on your phone
Settings>Apps> System app settings >Call settings>Incoming call settings>Proximity sensor>Enable/Disable. Enable it if it’s disabled.
If it’s already enabled, do a hardware test.
Open dialler>>Type *#*#6484#*#*>>Hardware test >> Scroll down & tap on Proximity Sensor Test>> Perform the test bring your hand closer to top of screen and see if the value is changing Under Proximity Sensor .
If the value changes, Test is pass. If the value doesnt change the test is fail.
If the hardware test fails, ask the customer to visit a service center nearby along with the invoice.
(Please ask the customer to backup data on an external storage device to avoid loss of data)
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